Refund policy

Returns & refunds

To request a return or cancel an order, email poppyfray@icloud.com with your order number.

Changing your mind

For standard prints purchased online, you can notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have another 14 days to return the print. You can also cancel before dispatch.

You are responsible for return postage for change-of-mind returns. Please package prints flat and securely. Original packaging is helpful but not required. We recommend tracked postage and keeping proof of posting.

You may unpack and reasonably inspect your print. We may deduct for any reduction in value caused by handling beyond what is necessary to inspect it.

Refunds

Refunds are made to your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel the whole order, we also refund the standard outbound delivery charge. Any additional charge for an upgraded delivery service is not refundable for a change of mind.

Damaged, faulty or incorrect prints

Please email us promptly with your order number and, if possible, photos of the print and packaging.

We cover reasonable return costs for prints that are faulty, damaged on arrival or incorrect, and provide the refund, replacement or other remedy you are entitled to by law. The change-of-mind deadline does not limit your rights for faulty goods.

Please include your order number. For help with a return, email poppyfray@icloud.com. Your statutory right to cancel does not depend on our approval.