Shopping Terms

These terms apply to ready-made art prints and original artworks ordered from Studio Fraylich. For order questions or complaints, contact poppyfray@icloud.com.

Our business

Poppy Fraylich trading as Studio Fraylich.

Business address

Studio Fraylich
Hawthorn House
Mill Road
Wistow
PE28 2QQ
United Kingdom

Our artwork

Prints reproduce original artwork painted and designed by Poppy Fraylich. Current prints are A3 (29.7 × 42 cm), unframed, and available in paper or waterproof versions. Frames are not included with these prints. We also sell original paintings on stretched canvas and framed original paintings on acrylic paper. Frames and glass fronts are included where stated in the product description; a wooden canvas support is not a decorative frame. Please check the product description and selected option before ordering. Screen settings can affect how colours appear; this does not affect your rights if a product is not as described.

Prices and payment

Prices are shown in pounds sterling. Applicable taxes and delivery charges are shown at checkout before payment. Accepted payment methods are displayed at checkout.

Stock and delivery

Available stock reflects artwork ready to sell. Originals are one-of-a-kind pieces, with one available per listing. Print stock may be replenished as new prints arrive. Delivery is UK only and tracked: £4.95 for unframed prints, £12.95 for A4 framed originals and £20 for 61 × 61 cm canvases. The final charge is shown at checkout; mixed delivery categories may have combined charges. In-stock orders are dispatched within 1–2 working days, with estimated delivery a further 1–2 working days after dispatch. Prints are posted flat; framed originals and canvases are protectively packaged. See our Delivery page for details.

Cancellations, returns and problems

Ready-made print and original artwork orders placed online have a 14-day cancellation period after delivery. See Returns & refunds for the procedure, return costs and refund details. We are responsible for supplying goods that meet your consumer rights. Please email us if an order is delayed, damaged, incorrect or otherwise unsatisfactory.

Artwork and copyright

Buying artwork gives you ownership of the physical print or original piece; it does not transfer copyright or grant permission to reproduce the artwork. Copyright in Poppy’s original artwork remains with Poppy Fraylich unless expressly agreed otherwise in writing. Commercial reproduction requires permission, subject to exceptions permitted by law.

Commissions and shopfront projects

These are enquiry-based services. Goods made to your specifications or clearly personalised are excluded from the usual change-of-mind cancellation right; your rights for faulty or misdescribed goods remain. Scope, price, schedule, payment arrangements and any usage rights will be agreed separately in writing before a project is accepted.